Do you make completely custom designs?
Yes. If you have an idea that is not already available in our shop, submit a Custom Order Request. We will review the details and send you a personalized quote before payment.
Can I personalize an existing design?
Yes. Many Blue Butterfly designs can be personalized with names, wording, colors, or other simple changes. Available personalization options will be listed on the product page.
How do custom order quotes work?
Submit your request with the product, quantity, theme, colors, wording, requested date, and any special details. We review the request and contact you with a quote. Your order is not confirmed until the quote is accepted and payment is received.
Can I send photos, logos, or inspiration images?
Yes. If your custom request requires files, submit the request first. We will contact you with instructions for sending your photos, logo, or inspiration images.
Will I receive a design proof?
Proofs may be available for custom orders. If you request a proof, production will not begin until the design is approved, which may add time to the turnaround.
How long do custom orders take?
Turnaround depends on the product, quantity, design complexity, and current order volume. Your estimated turnaround will be provided with your quote or listed on the product page.
Do you accept rush orders?
Rush availability is not guaranteed. Include your needed-by date when submitting a custom request so we can let you know whether the timeline can be accommodated. Additional rush fees may apply.
Do you offer shipping and local pickup?
Available delivery options will be shown at checkout or confirmed with your custom quote. Some orders may be eligible for local pickup.
Can custom or personalized items be returned?
Because personalized products are made specifically for the customer, they are generally not eligible for return or exchange unless Blue Butterfly made an error or the item arrived damaged. Please review all spelling and customization details carefully before approving your order.
What if my item arrives damaged?
Contact us as soon as possible with your order information and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.
Can I place a bulk or group order?
Yes. For team, school, business, event, or group orders, submit a Custom Order Request with the product and quantity needed so we can provide pricing and turnaround information.