Cancellation policy

Blue Butterfly Boutique — Order Cancellation Policy

Effective Date: October 21, 2026

At Blue Butterfly Boutique, we understand that plans sometimes change. Our cancellation policy is designed to provide clear guidelines for standard, custom, personalized, and made-to-order purchases.

Standard Orders

Customers may request cancellation before an order has been processed or shipped.

Once an order has shipped, it cannot be canceled. Eligible items may be returned according to our Return and Refund Policy.

Custom and Personalized Orders

Custom and personalized orders may be canceled before production begins.

Once production has started, cancellation requests generally cannot be accepted because materials and labor may already have been committed to the order.

This includes personalized tumblers, mugs, apparel, accessories, and other products created specifically for a customer.

Made-to-Order Apparel

Orders for made-to-order shirts, hoodies, sweatshirts, and other apparel may be canceled before production begins.

Once printing, customization, or production has started, cancellations generally cannot be accepted.

How to Request a Cancellation

To request cancellation, contact Blue Butterfly Boutique through our website:

https://bluebutterflydesignz.com/

Please provide your order number and the reason for your cancellation.

We will review the order's production and fulfillment status and confirm whether cancellation is possible.

Approved Cancellation Refunds

If a cancellation is approved and payment has already been collected, the applicable refund will be issued to the original payment method.

Processing times depend on the payment provider or financial institution.

Damaged, Defective, or Incorrect Products

Cancellation restrictions do not limit customers' applicable legal rights concerning damaged, defective, or incorrectly supplied merchandise.

Please refer to our Return and Refund Policy for additional information.

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