Refund policy
Blue Butterfly Boutique — Return & Refund Policy
Effective Date: October 21, 2026
At Blue Butterfly Boutique, every order is prepared with care. We want our customers to love their purchases while understanding our policies for handmade, made-to-order, and personalized products.
Custom & Personalized Products
Custom and personalized products, including items featuring names, photographs, requested designs, custom wording, or other customer-specific details, are final sale once production has begun.
We cannot accept returns or exchanges for changes of mind, incorrect customer-provided information, or personal preference after production begins.
This does not affect your rights if an item arrives damaged, defective, or materially different from what was ordered.
Non-Personalized Products
We accept eligible returns of non-personalized products within 14 days of delivery.
Items must be unused, unworn, unwashed, and in their original condition.
Customers must contact us before returning an item. Returns sent without prior authorization may not be accepted.
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
Order Cancellations
Cancellation requests must be submitted before production or fulfillment begins.
Once production has started on a custom or made-to-order item, cancellation may no longer be possible.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days of delivery, with your order number and photographs of the issue.
We will review the concern and provide an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.
Refund Processing
Approved refunds will be issued to the original payment method.
Refund processing times vary depending on your bank or payment provider.
Original shipping charges are generally nonrefundable unless the refund is due to our error or otherwise required by law.
Return Exceptions
For hygiene and product-quality reasons, used drinkware and worn or washed apparel are generally not eligible for change-of-mind returns.
These restrictions do not limit applicable rights concerning defective, damaged, or incorrectly supplied products.
Contact Us
For returns, cancellations, or order concerns, please contact Blue Butterfly Boutique through our website:
https://bluebutterflydesignz.com/
Please include your order number and a description of your concern.
Thank you for supporting Blue Butterfly Boutique! 🦋💙