Because many Blue Butterfly items are personalized or made to order, custom and personalized products are final sale and are not eligible for return or exchange unless Blue Butterfly made an error or the item arrives damaged.
For non-personalized, ready-to-ship items, please contact us within 7 days of delivery if there is a problem with your order. Items must be unused and in their original condition to be considered for a return or exchange.
Custom Orders
Customers are responsible for reviewing all names, dates, wording, colors, and customization details submitted with an order. If a design proof is requested, production will not begin until the proof is approved.
Once a custom design has been approved or production has started, changes, cancellations, returns, and exchanges are not guaranteed.
Damaged or Incorrect Items
If your order arrives damaged or Blue Butterfly made an error, please contact us within 3 days of delivery and include clear photos of the item and packaging. We will review the issue and determine the appropriate replacement or resolution.
Shipping charges are non-refundable unless the issue was caused by Blue Butterfly.